Verizon is useless when it comes to helping with any type of rescue using the GPS locater in the phone.

My family and I were stuck in the mountains with our Yukon Denali at 8pm at night. No cell service, Onstar was broken at the time, when I finally got the onstar working, they had us at a location in arizona, but we were actually in utah.

Well the cell phones showed roaming service, but would not hold a call. So they patched us through to verizon to see if they could get a gps lock on us.
They flat out refused. They just said no, we don't do that sort of thing.

It was me, my wife and our 3 kids all under 7 years old. Plus my Sister in law with her 2 kids, 2 year old and an infant.

The operators would not even connect us to a supervisor.

It was a that moment that I realized that nobody gives a crap. Simple as that. Nobody but me.

This all happened at 8 pm and search and rescue didn't get to use for 6 1/2 hours.

It was that night that my whole life changed in the way I think of things.