This kind of stuff happens WAY too frequently. I've had to yell at dispatchers in order to get them to be a little quicker on getting the job done. I live in a well... more "active" part of town. Even when I can get through the call quickly and they tell me they're on it, when listening to the scanner, I've heard the police call go out more than an hour later. With EMS it has always been quicker...but I've still heard plenty of botched calls.

Don't get me wrong...there are PLENTY of fantastic dispatchers...in fact I've known a few. However, as with any vocation there is dead weight. Unfortunately people in dire emergencies pay for the dead weight in the dispatcher world.