I have had a number of Eagle Industries products, including a couple packs (both I still have) and they make an exception product. I have zero complaints! I wish I could comment on their replacment/repair policy... but I have yet to use those sewrvices. They only reason I have parted with any of my Eagle gear was because it no longer fit my needs. The A-III pack is big and fits the BOB duties well, mine also servced well as an everyday pack for my laptop/breifcase.