On the subject of tech support I have the status of uninvolved bystander. As such I have to say that it´s quite funny. Sometimes it´s hard to hold back the laughing though. One of my favorites is a call where the helpdesk guy struggled to help the user find and hit the delete key on his keyboard over the phone for more than 15 minutes. The whole office got really desperate. The operator because of his struggle and the rest for fighting the laughter (we may be cynics but we are not neccessarily rude).