Martin, you don't have to be in IT to get that. My last job was managing a hardware store, so i usually got to hear both sides of the story. But some of those operators are, shall we say talented.

And since we are on a survival forum, if you are digging a hole be sure you call your local underground marking service. In most municipalities it is also the law. Of course we all want to hear your account of how you survived climbing out of the hole caused by sticking your shovel through a water main.