Yes. But that didn't help anything. It was not a battery problem. Among many issues, the biggest problem was lack of connectivity to the carrier (AT&T). 95% of the time the phone would not work as a cellphone, it's most basic operation. No 3G connectivity either. Local operations would still work fine. It was not a problem with the carrier either - other AT&T iPhones sitting right next to it were working just fine.

I am not knocking iPhones. They are good phones. I am knocking Apples refusal to help at all and saying to just buy a new iPhone. The latest phone to have problems was 14 months old. They would not even look at it at our cost. Buyer beware on Apple customer service.