My wife and son both have iPhone 4's. I have an Android phone. They are all nice phones and have similar capabilities. My son has had problems with his iPhones just dieing and failing to work in the past (twice now) and Apple support has been very rude and unhelpful, telling him his only option was to buy a new iPhone. They refused to even look at his iPhone or attempt to fix it (at our expense) saying that it was out of warrantee and they won't do anything on an out-of-warrantee phone.
Was the phone jail broken? I haven't had to utilize the Apple Store for help, but they were great when my wife had issues with her older phone. The reason I ask if it was jail broken is, when I ask that question to the co-workers who complain about the Apple store service... everyone has answered yes.
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