As far as blaming 911, I would need more info. From what i read they got a call, "I'm stuck in the mud I need a tow truck ", and the call is dropped. So the question is did they send one?

From what I know of working within the 911 system for over 20 years, but in an urban area, thats not going to get a emergency responce, and around here they might tell you call AAA......

and if they call a tow truck,911 is not going to follow up on it.

Out in the sticks ok, they may need more help, but all they asked for was a tow.

Now from covering two expressways, I can say with certinty that most who call 911 have no idea where they are ! Most accidents will not be at the location we're first given. It'll be 2-3 exits from the one they tell us. They say east bound 490, when they'll be west bound .

Its SOP for us to have the trucks each go a differant way in the hopes one of us will find it, and this is in the 3rd largest city in NYS. Out in the wilderness I can only imagine trying to find someone.