Every time I emailed them they got right back to me about the replacement. I gave up on carrying this compass a few years ago though...so they may be less responsive to these requests now, as I can imagine every owner will eventually be asking for a replacement.

I was always impressed by their service on my compasses, but completely baffled why they never seemed to fix the issue.

As I have said above I believe these are super neat compasses with a fatal engineering flaw. They work as nice doorstops though.

I would look up their phone number and give them a call.