Wow, anger blinded you. You were told no less than 20 times how to go about getting a refund, and you continued to attack doug personally. You, sir, need anger management. Doug doesnt sit in his house, making knives; he designed it, and authorized benchmade (the little butterfly symbol on the knife) to produce it. You need to go back to the manufacturer. ME, I have owned one for several years, and have VERY little lateral play...and I am NOT easy on my gear. You ever think that perhaps you got one that got through QC? Nothing, and no one, is perfect. Ge your refund, then take a hike. You are crying like a child, and calling names. Seriously, come back after you're through with puberty.