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#293187 - 08/31/19 04:44 PM Hogue Customer Service for RSK® MK1-G2
chaosmagnet Offline
Carpal Tunnel

Registered: 12/03/09
Posts: 3368
Loc: USA
So a bad thing happened. While moving the Recombinant DNA into a dorm room, I was cutting something open with my MK1 and the knife slipped. I accidentally rammed it, hard, point first into the metal side of her bunk. Nobody was injured, but the point of the knife was badly blunted.

I talked to Hogue customer service on the phone and made it clear that the knife had been abused and I was willing to pay to have it fixed. They responded by stating unequivocally that the knife was under warranty, and they would fix it for free if I shipped it to them.

It was returned to me today in pristine condition, eight days after I shipped it, screaming sharp and in perfect shape. Needless to say, I’m very pleased.

#293188 - 08/31/19 05:15 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
hikermor Offline
Geezer in Chief

Registered: 08/26/06
Posts: 7308
Loc: southern Cal
Service like that is another good reason for paying a premium price. I believe the RSK MK-1 G2 retails for a bit more than thirty bucks.
Geezer in Chief

#293190 - 08/31/19 11:02 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
Phaedrus Online   content
Carpal Tunnel

Registered: 04/28/10
Posts: 2694
Loc: Big Sky Country
That's awesome! I'm glad to see there are still some companies that go the extra mile to satisfy the customer.
“I'd rather have questions that cannot be answered than answers that can't be questioned.” —Richard Feynman

#293203 - 09/01/19 11:11 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
Doug_Ritter Online   happy


Registered: 01/28/01
Posts: 2042
Very pleased to hear Hogue did good by you. It's an honor to be working with them, they are all good peeps.
Doug Ritter
Equipped To Survive®
Chairman & Executive Director
Equipped To Survive Foundation


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