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#293187 - 08/31/19 04:44 PM Hogue Customer Service for RSK® MK1-G2
chaosmagnet Offline
Carpal Tunnel

Registered: 12/03/09
Posts: 3214
Loc: USA
So a bad thing happened. While moving the Recombinant DNA into a dorm room, I was cutting something open with my MK1 and the knife slipped. I accidentally rammed it, hard, point first into the metal side of her bunk. Nobody was injured, but the point of the knife was badly blunted.

I talked to Hogue customer service on the phone and made it clear that the knife had been abused and I was willing to pay to have it fixed. They responded by stating unequivocally that the knife was under warranty, and they would fix it for free if I shipped it to them.

It was returned to me today in pristine condition, eight days after I shipped it, screaming sharp and in perfect shape. Needless to say, I’m very pleased.

#293188 - 08/31/19 05:15 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
hikermor Offline
Geezer in Chief

Registered: 08/26/06
Posts: 7051
Loc: southern Cal
Service like that is another good reason for paying a premium price. I believe the RSK MK-1 G2 retails for a bit more than thirty bucks.
Geezer in Chief

#293190 - 08/31/19 11:02 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
Phaedrus Offline

Registered: 04/28/10
Posts: 2415
Loc: Big Sky Country
That's awesome! I'm glad to see there are still some companies that go the extra mile to satisfy the customer.
“You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” Naguib Mahfouz

#293203 - 09/01/19 11:11 PM Re: Hogue Customer Service for RSK® MK1-G2 [Re: chaosmagnet]
Doug_Ritter Offline


Registered: 01/28/01
Posts: 1990
Very pleased to hear Hogue did good by you. It's an honor to be working with them, they are all good peeps.
Doug Ritter
Equipped To Survive®
Chairman & Executive Director
Equipped To Survive Foundation


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