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#161095 - 01/03/09 04:18 PM Re: how does one get a refund? [Re: username_5]
JCWohlschlag Offline
Some guy who wandered in…
Old Hand

Registered: 11/26/06
Posts: 724
Loc: Dallas, Pennsylvania, United S...
As an alternative to contacting the company you purchased the knife from, i.e., not ETS, have you thought about just tightening the pivot screw? That usually does a pretty good job of removing any unwanted side play.

Editted to add: I see Brangdon suggested the same thing in the post directly above mine. I skipped reading all of the replies for reasons which many understand, I am sure, so I did not see it before my post. Got to give credit where credit is due.
_________________________
“Hiking is just walking where it’s okay to pee. Sometimes old people hike by mistake.” — Demitri Martin

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#161103 - 01/03/09 04:44 PM Re: how does one get a refund? [Re: username_5]
Desperado Offline
Veteran

Registered: 11/01/08
Posts: 1530
Loc: DFW, Texas
You kind sir are in need of an enema, as that could be the only explanation for your behavior. Stop acting like a constipated little infant and please go camping. Long walks, short cliffs, it will do wonders for you.
_________________________
I do the things that I must, and really regret, are unfortunately necessary.

RIP OBG

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#161106 - 01/03/09 05:16 PM Re: how does one get a refund? [Re: scafool]
Sherpadog
Unregistered


Please do not feed this troll. He also trolls with the same SOP on other websites and forums .

It would be nice to see him banned from here.


Edited by Sherpadog (01/03/09 05:38 PM)
Edit Reason: added link

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#161107 - 01/03/09 05:23 PM Re: how does one get a refund? [Re: ]
stevenpd Offline
Journeyman

Registered: 09/15/07
Posts: 81
Loc: SoCal
Originally Posted By: Sherpadog
Please do not feed this troll. He also trolls with the same SOP on other websites and forums.

It would be nice to see him banned from here.


I concur.
_________________________
“Always remember the 6 P’s”
(Prior Preparation Prevents [censored] Poor Performance)

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#161112 - 01/03/09 05:38 PM Re: how does one get a refund? [Re: username_5]
Doug_Ritter Offline

Pooh-Bah

Registered: 01/28/01
Posts: 1944
Originally Posted By: username_5
I recently paid over $100 for a Ritter RSK1 and it has a huge amount of blade play from side to side. I want a refund with return of the crappy item.

I have tried every link on this site I can find none that seem to work. How do I get a refund for an inferior product?


David,

I am somewhat confused by your posts in this thread and the other threads over in Blade Forums and Knife Forums, considering your earlier compliments about the RSK Mk1 in a thread on Knife Forums where you said, among other compliments, "I own the full sized Ritter SK1 (sic) and it is an impressive knife."

In any case, to set the record straight, neither I nor ETS sell the knives. I am simply the designer and ETS Foundation simply receives a royalty that helps support the ETS Website and the work of the Foundation. Mind you, every page on ETS has a link to my ETS email address and I am pretty sure the links are working as nobody else seems to be having any difficulty contacting me about your posts. These knives are sold by Aeromedix.com, the exclusive retailer of the RSK Mk1 and the company from whom you purchased the knife (assuming you bought it new).

As such, any request for a refund must be made to Aeromedix.com. You can contact Aeromedix.com customer service via their Returns page: www.aeromedix.com/info-exec/display/returns/ . Aeromedix.com has a 30-day no-questions-asked return policy, one of the very best in the business. That is one of the reasons that they are my exclusive retailer, their excellent customer is simply the best. So, whether your knife is defective, or you've simply decided it isn't right for you, they will take it back.

All you need to do is click on the Customer Service Returns link which is on every page of the Aeromedix.com site or call their toll-free number: 888-362-7123. Admittedly, you might get the answering service at 3:05 AM in the morning on a Saturday, which is apparently when you decided to initiate this unwarranted attack, and an email or the phone call might not be responded to until normal business hours, but they would certainly take care of you. Alternatively, the RSK Mk1 is backed by Benchmade's excellent Lifetime Warranty: www.benchmade.com/about_knives/warranty.asp and they would be happy to fix the knife, assuming it is defective.

Of course, it may also be that you can simply adjust the pivot screw yourself if your RSK Mk1 has unacceptable blade play. One advantage of the superior RSK Mk1 (Griptilian) design is that with the bronze pivot washers and adjustable pivot, the tension can be adjusted to suit each owner's individual taste or needs. Some like it looser, some tighter. Plus, it allows for adjustment for wear that can occur over time and much use. All that takes is a readily available Torx driver.

I hope that this answers your concerns. Benchmade and Aeromedix.com stand behind my RSK Mk1 knives 100%.
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Editor
Equipped To Survive®
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www.KnifeRights.org
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#161127 - 01/03/09 07:26 PM Re: how does one get a refund? [Re: Doug_Ritter]
KenK Offline
"Be Prepared"
Pooh-Bah

Registered: 06/26/04
Posts: 1970
Loc: NE Illinois
Originally Posted By: Doug_Ritter
All that takes is a readily available Torx driver.


If it helps, the pivot screw uses a Torx #T10 and the clip uses a Torx #T6.

Also, if you've had the knife for more than 30 days - beyond Aeromedix's return policy, here is a link to how to utilize Benchmade's lifetime warranty:

http://www.benchmade.com/about_knives/warranty.asp

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#161135 - 01/03/09 08:12 PM Re: how does one get a refund? [Re: KenK]
TheSock Offline
Addict

Registered: 11/13/07
Posts: 471
Loc: London England
Originally Posted By: KenK
Originally Posted By: Doug_Ritter
All that takes is a readily available Torx driver.


If it helps, the pivot screw uses a Torx #T10 and the clip uses a Torx #T6.

Also, if you've had the knife for more than 30 days - beyond Aeromedix's return policy, here is a link to how to utilize Benchmade's lifetime warranty:

http://www.benchmade.com/about_knives/warranty.asp


He knows how to adjust the tension; that's how the blade became loose in the first place. No one can really be this stupid, he's just trying to cause trouble. I'm not joining in any more threads he starts in the hours before he gets his wish and is banned form the forum.
The Sock
_________________________
The world is in haste and nears its end – Wulfstan II Archbishop of York 1014.

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#161137 - 01/03/09 08:15 PM Re: how does one get a refund? [Re: username_5]
OldBaldGuy Offline
Geezer

Registered: 09/30/01
Posts: 5695
Loc: Former AFB in CA, recouping fr...
"...Mr. Ritter can't be contacted from any link on this site..."

I have had direct contact with Mr. Ritter right here, many times...

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#161138 - 01/03/09 08:31 PM Re: how does one get a refund? [Re: username_5]
OldBaldGuy Offline
Geezer

Registered: 09/30/01
Posts: 5695
Loc: Former AFB in CA, recouping fr...
Have you ever considered that Doug is the designer, ETS is an advertiser, Aeromedix is the distributor, and Benchmade is the manufacturer???

(why am I wasting my time here???)
_________________________
OBG

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#161154 - 01/03/09 09:28 PM Re: how does one get a refund? [Re: OldBaldGuy]
oldsoldier Offline
Old Hand

Registered: 11/25/06
Posts: 742
Loc: MA
OBG, pure amusement? laugh

Well, there is your answer, username. I, too, am checking out of this thread. It was amusing though, broke up my day!
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my adventures

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