I am glad you are getting good service. I placed an order last year and had a piece missing. After three phone calls and three mails and many months later, still no item. They offered to credit me on the phone, but I wanted the item. They said they would send it. So far, nothing. I recently placed another order and emailed Nick again to see if they could include the previously missing piece. He hasn't replied. So we will see when the package arrives.