No, my customers are not more intelligent. I work for a high speed internet tech support company as a 'data coach'.

Not to derail my own thread but it's hard to top having someone argue with you that guam is part of the *continental* united states and that california was on another continent (along with being another country). The guy really believed it too. I can tell you stories that would make your brain bleed.

Anyways, like I said I'm not an engineer. I agree with your logic; I just would prefer to have it in some referenceable format. My goal with this document is contentual accuracy. If that means that everything is pretty well SOL, cool. I Just need to make sure that we have something I can point to with it.

Incidentally, I've already learned a few things, so it's working as intended