I had an older Silva Ranger type 15 compass (aluminum bezel; luminous points so old they'd barely glow after zapping with a Surefire light) that developed a bubble. I bought it used about 20 years ago; got it cheap because it had a bubble that was large enough to deflect the needle. Sent it in (to Johnson, I think) & they repaired it (replaced the capsule; the body was the same.
Fast forward about 20 years (about 18 months back): Same compass developed another bubble (this was the one I used to leave in my vehicle, so it was subject to temperature changes). All the silliness with Johnson Outdoors, Silva, & Brunton had happened by then. I contacted both Johnson Outdoors & Brunton in Colorado (owned by Silva of Sweden, I think). Johnson said they could replace it, but not repair it. I believe she said their compasses are now made in Finland, which would make them Suunto.
I wound up deciding on Brunton, since they were still actually Silva compasses. They said to send it in, & issued an RMA. They explained that they would replace it with a current model under warranty, which they did. In fact, it was the Type 15CL, with the clinometer, so I actually got a slight product upgrade. Service was very fast
Kinda hated to part with the old one, but hey, this was a new, improved version. I'm more than satisfied.
I've also had Recta repair a similar compass with a bubble. Had to send that one back to Switzerland; took a few weeks.
My experience with manufacturers has been pretty good, I'd have to say.
Regards,
David
P.S. BTW, I no longer leave a liquid-filled compass in my vehicle. I replaced it with my old Boy Scouts Explorer by Silva (aluminum bezel, no declination adjustment, no liquid); it was my first compass, & just about indestructible. I'd already given it to my son, but traded him a Brunton 8020G for it. We were both happy. DRL
Edited by David (04/03/07 09:22 PM)