I agree that ACR has some of the most rude folks you will speak to on the phone!!!

I bought a PLB last year and they had a promo going on at the time. They were giving away some discontinued stuff with the purchase. The instructions on their website were a bit ambigious, so I called. I think I spoke with the rude spanish speaking lady you mention!!

PDHardin, since you work there, you should send a link to this thread to your folks at ACR. Poor phone skills should not be tolerated.