Well, I gotta admit, whomever that Brunton person is who wrote that response, they sure seem like a decent person. It actually sounds like it was written by a honest human and not some automated-machine-drone trying to pass the buck as is typical in many other companies.
Whenever I see (or get) a response like that from a company service representative, it boosts my loyalty up several notches for the company. It isn;t so bad when a business manufactures something that doesn't perform perfectly, but
it is bad when their reply contains some boilerplate wording that reads more like an advertisement than a response.
This fellow (Chris) took the time to think about the customer's view and problem with their product. I don;t think that's necessarily rare, but it sure isn't common either. I wonder if upper-management at Brunton would ever read the response he wrote and know what an asset they have in that guy?
Previous Topic
Index
