Well, I gotta admit, whomever that Brunton person is who wrote that response, they sure seem like a decent person. It actually sounds like it was written by a honest human and not some automated-machine-drone trying to pass the buck as is typical in many other companies.

I hope my 8099 does not develope these problems. But if so, my guess is that Brunton will make it right. Judging by this one response from one of their employees.