Here is the latest from Keith.....

Randy;
Perhaps a few words of explanation that you may even want to put on the site will help customers to understand our situation.

AN EXPLANATION AND APOLOGY
First of all, customers need to understand that our business is literally a Mom and Pop operation. Marge and I do everything without outside help and sometimes get covered up with matchcase orders in addition to the other products we make. There are also slack times during which we try to anticipate the next "hot" item and build inventory, but we rarely guess 100% correctly.
Secondly, we have no control over the flow of raw materials to us - brass, aluminum, compasses (our biggest headache!), o-rings, anodizing, etc., and are at the mercy of our suppliers for timely delivery. Even after 15 years we find that our best efforts to anticipate demand are about as accurate as the weather forecast.
Thirdly, internet marketing is a brand new endeavor for us and the volume of sales caught us off guard. Our previous sales experience was primarily through large volume catalog retailers (L.L. Bean and Cabela's) who usually (but not always) gave us long lead times. As we become more proficient with internet marketing we should be able to work the bugs out. Rest assured that WE WILL CATCH UP AND EVERYONE WILL GET THEIR PRODUCTS!!!
Meanwhile we'll continue to offer what we believe to be the best matchcase/compass combination on the market in the belief that discriminating outdoorspeople will understand our situation and be willing to wait for what will hopefully always be short interruptions in supply.
If it's any comfort know that when you do receive a K&M matchcase it will be as dependable and functional as if it were personally made for one of our grandkids, little people we're quite fond of.
With sincere apologies and the hope that this short explanation will ease your concerns we beg your understanding.
Thank you,
Keith and Marge