No doubt their stuff is great. But I used to go to the Oakland store often. Now that they are in SF the store has lost its appeal. There was very little merchandise on the sales floor. I tried to buy a knife that was online that morning but they did not have any stock on hand.
I know some of the guys there including the owner. They were always friendly when I went in. This time I didn't recognize anyone and half of the store was devoted to some kind of toy figures from Japan.
I just don't think a trip to the store is warranted; it is out of the way in a somewhat sketchy neighborhood and had very little inventory.
Some ecommerce sites need a storefront to do business with some brands. So maybe that is why it was so weak; it is a token so they can order from some bigger suppliers.