Ok. I wasn't big fan of TAD either after xmas problem long time ago (it seems that gear companies give me trouble around that time anyway) But they were flowless which consecutive orders. Also they did help me out A LOT last week and since I deal with them on personal level on a different forum I find them to be pleasant, attentive and they do happen to address problems without hassling the customer. If they screw up they admit to it and take care of the problem. So for the past 3 years I've been a loyal customer. They also did move recently and they do take care of the big amount of EMS/LEO/FIRE/MILITARY personel and at present times equipment needs are great. Also in times of internet it is hard for a merchant to even keep store front when great share of income comes from online sales. It is very hard for a merchant caterring to such specialized need to make it without having a push from some spokesman out there who would choose them to carry a specialize/famous product. SO ten thumbs up to TAD and hope they stay in bussiness.
My backpack was stolen from my car few weeks back and some misc stuff that I need for upcomming Nepal trip were gone. I also recently switched camera gear and that costed me a pretty penny. I needed some gear but couldnt afford to pay retail. One of the few things I wanted to replace the most was TAD hoodie which is excellent piece of equipment for climbing or trekking. TAD owner not only got me one even if they were sold out, price was taken care of and they rushed it to me.