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#54135 - 11/19/05 01:31 AM Help re: Communication Plan
MrBadger Offline
journeyman

Registered: 11/22/04
Posts: 61
I posted a similar question here (click here)about a year ago regarding practical preparedness for the Christian non-profit organization I work for. We were recently given a satellite phone for use in the even of a major emergency. A church in the city has purchased and given about twenty of these phones to different churches and organizations across the city. This is my question: now what? I have yet to talk in depth with the person who organized this, so I’m not sure if there is a specific procedure that he imagined for all of this.

The organization I work for occupies a fair sized building in downtown and we have approximately 25 staff (including myself) who live at the facility. We also host teams of youth from around the US, mostly high school and college age, to partner with us in our ministry. It is not uncommon for us to have up to 120 students with us at any given time.

Each of our staff and students are required to have a current “in case of emergency” contact number outside the city. Our current plan of action in the event of an emergency is to contact this ICE number to let families know the status of the staff or student, and if evacuation is necessary, to arrange transportation to a safe staging area. If a staff or student was separated from the group before or during the actual event, or becomes separated afterwards, and cannot contact the group, then the ICE contact is supposed to be called by the lost individual. The ICE number will also be called by the group and used as a go-between to arrange for them to meet up, or at the very least to inform the staff/group leaders of the lost person’s status.

This is about as far as we have in terms of an actual plan. I can see where the sat phone would be helpful, but I don’t know if the batteries would last long enough to make all the calls necessary. I can see making a plan to have all the ICE info given to a reliable/trusted person outside the city so that we could make one phone call to them and have them be a sort of call in center for us.

I want to know the thoughts of people here who have had experience with disaster communications. What else can we do to facilitate good communication between all the different people/places that need to be contacted? I don’t even know what “good communication” would be, but at the end of the day I want to make sure that the students get home safely, and that we are as best prepared to keep them safe until they get there.

If you have any questions, feel free to ask. If there are other sites/resources that I should be looking at please let me know.

If shelter-in-place is possible, we do have food and water to sustain 150+ people for 72+ hours. I am more concerned for the event where our building becomes damaged or is destroyed.

Sorry for the long post. Thanks in advance.

Jeff

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#54136 - 11/19/05 03:35 PM Re: Help re: Communication Plan
ki4buc Offline
Old Hand

Registered: 11/10/03
Posts: 710
Loc: Augusta, GA
In short, I think the idea of a centralized call center, with at least 1 "public" number, and 1 private number is ideal. If an area has more than 5 students coming from it, get one of your partnering organizations to set up their own little facility, or have someone volunteer from there. That way, you call your call center, and they call the little local facility, and then that person calls the local area families. The system would work in reverse too. That way, the most amount of communications can occur in the least amount of time. Consider alternatives like email for these types of communications also.

You have not mentioned much else of what you are planning to do, and probably understandbly. However, a communications plan only serves to enhance the overall effectiveness of any plan. A plan should not rely on electronic communications to be effective. You are relying on a satellite phone with batteries. What happens if it's near freezing, will the battery work? Did the incident occurr during a period of high solar activity, resulting in interference, or worse, the satellite being fried? The combined failure of a satellite, and grid power is likely at higher latitudes. Consider supplemental and alternatives to your communications plan, such as FRS, GMRS, Amateur Radio, commercial FCC license, and word-of-mouth runners. Also, you should make sure that "preset orders" are in place. "If you cannot communicate with anyone, you are to proceed to the McDonalds at Main Street and Flower Avenue in XYZ town". That way, if someone doesn't get in touch, others can relay the intended future location of the others.

The emergency/disaster will also be these students emergency. While you have a legal responsiblity for them, that doesn't mean you cannot include them. The students need to feel that they have some sort of control. The easiest way to do this is to create a buddy system. Someone they will always be with, and can rely upon. Second, because of your numbers, you need to implement a team heiarchy structure to manage all of your staff and students. Consider using the FEMA National Incident Management System as a guide. Adapt it for your use. From your maximum numbers, you have 1 person in charge, and the rest of the group divided in half. 2 people in charge of a half, and 4 or 5 teams underneath. Each of these teams is comprised of 2 staff, and up to 13 students (6 to one leader, 7 to the other). It may be more effective to transport 15 people (15 passenger van!) at once, than 120. This also follows the span of control of 5-7 people. Each staff member should have communications of some sort.

Each participant in the plan should have instructions for them. For example, your specific evacuation plan need not be known by parents, although they may like it, but they should know you have one, and that you plan on rallying at point A or B. Each student should have a emergency card that has their name, next-of-kin (not always the same as ICE!!!), home address, important phone numbers for the local area, and any other relevant information(maybe pre-planned rally points).

Some will probably think this is all overkill, but chaos and a lack of planning is a SERIOUS problem during an emergency. Not having a plan is a bad idea...

Edited to add:
The previous post has alot of good ideas for considerations, you need to know what you are going to do first, before you try and use communications. Also, the above is my suggestions, and what I would do. Do your best, and plan for everything. <img src="/images/graemlins/smile.gif" alt="" />

A good communications plan is one that ensures that the "orders" and "information" get through all the time, everytime. So, plan for failures.


Edited by ki4buc (11/19/05 03:45 PM)

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#54137 - 11/19/05 07:40 PM Re: Help re: Communication Plan
Malpaso Offline
Old Hand

Registered: 09/12/05
Posts: 817
Loc: MA
Are there any HAM radio operators in your group? If so, they already have communications skills, and probably some emergency communications experience.
_________________________
It's not that life is so short, it's that you're dead for so long.

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#54138 - 11/20/05 01:11 AM Re: Help re: Communication Plan
philip Offline
Addict

Registered: 09/19/05
Posts: 639
Loc: San Francisco Bay Area
You really need more than this. The city I live in has an organization that helps non-profits develop plans for emergency situations (most likely earthquakes here). See
http://www.cityofsanmateo.org/dept/oes/firstaid/index.html
for our information. I hope your town has an office of emergency preparedness as well. Most communities have CERT/NEST/NERT or whatever acronym for community preparedness. See if yours has one, and take the courses.

See my page at
http://www.philipstripling.com/plan/Helpful_URLs.html
for links to FEMA's pages on preparedness, Red Cross, CERT courses nationwide, and so on.

If you've got that many people there, you need more than a satellite phone. See
http://www.philipstripling.com/plan/index.html
for some suggestions on how to get started.

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#54139 - 11/20/05 11:13 PM Re: Help re: Communication Plan
ki4buc Offline
Old Hand

Registered: 11/10/03
Posts: 710
Loc: Augusta, GA
Quote:
Are there any HAM radio operators in your group? If so, they already have communications skills, and probably some emergency communications experience.


In my haste, I forgot to even mention that. Considering I'm a ham, that's pretty bad.

Contact your local emergency management office, because of the number of people that you have(and the political impact of alot of young people in a disaster), they may be interested in you having a comprehensive plan, and may be able to assist you. Mind you, most of them are overworked, and underpaid, as with all public service jobs.

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#54140 - 11/25/05 03:57 PM Re: Help re: Communication Plan
TeacherRO Offline
Carpal Tunnel

Registered: 03/11/05
Posts: 2574
I have a self-repairing* calling tree design for emergencies, if you'd like to see it.

TRO

(* most calling trees are pyramids, with each person calling the 2 or more people below him. The problem is If someone high up on the tree is busy, unavailable or can't get ahold of those below him, it could leave a large number of people unreached. The self-repairing tree solves this.)

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