I have to do a lot of tle support with West Publishing Co - the worlds largest legal publishing company - in Min'eh'soh'tah. I love it. We give each other grief about our accents, or lack thereof.
Other day I had to call a software support company and got a very nice and knowldgable fellow with a very Indian accent. I asked where he was, and he said "Montreal." Go figure.
I don't think I will be talking to too many Canadians in India, but I am not surprised to talk to Indians anywhere. Who is exporting what, and why?
And if you have ever been to Lufkin, Texas, you would know why the had to 'outsource' -- there just ain't many folks there, and the telco probably could not support the volume. At least the money comes home in the end, even if the jobs don't.