While I am not a fan of "American" companies moving their jobs overseas, this sounds like a good utilization of an existing resource. I don’t see any GOOD reason to move American jobs over seas; I believe that American companies have a duty to the American people that outweighs cost savings… but I can go on and on about that issue, for another time.

A problem was identified and a quick and effective solution was found and utilized. Maybe if FEMA had thought of this solution instead of trying to up staff new call centers with new employees it would have made it easier for victims of Katrina to register for assistance via their 800 number…