There was an interesting article on how new communications technologies are taking disaster comms out of the hands of hams - it's actually a good thing! (and that is speaking as an ARES EC)

I see our job as to provide communications to our served agenices - be it by ham radio, or better yet, phone, internet, fax, or whatever works, including taking a note and running down the hall

it's about communications, not ham radio (IMHO)