That is nice to hear, I love when knife companies (or any company really) stand by their product. Two other companies I have found to have real great people working there are Benchmade and Leatherman. Benchmade both Les and Angie (the owner and head of customer service) are really nice people who will go out of their way to help.
Tim Leatherman is a great guy too. When I reached Eagle scout it is common practice for the troop to send out letters to different companies and famous people asking for letters of congratulations to present to the new Eagle scout at his court of honor. Well, he not only sent a nice letter, but a brand new Leatherman Wave with the Leather sheath. I am extremely impressed he would do such a thing, I mean that isn't exactly a cheap tool. Now I don't mind giving Leatherman my buisness. I have almost all the classic tools, 2 juices, both squirts, a Charge, and have given quite a few as gifts. I don't mind helping out companies run by such great people.