Hopefully everyone affected by the ice storm both above and below the 49th has come through unscathed.

Unfortunately, I have a bit of rant.

We were deployed to assist in organizing and setup of the warming centres (evac centres) outside the GTA and it was a learning experience.

Fortunately, the municipal/regional staff came together quickly. The centres were also staffed by the public health (RNs), the Red Cross (also to provide resources - cots, blankets, toiletry kits, etc.), St. Johns Ambulance (paramedics) and last but not least the Sally Ann's (to help staff the kitchens).

It was a bit of a rough start, but no plan no matter how well practiced survives first contact. After the first day everyone settled into their roles and helped each other where required. The problems came not from resources but from staffing. Owing to the scope of storm and being Christmas time - everyone was stretched thread bare. 8h shifts quickly turned into 12-15h.

Not complaining - when you looked at all those displaced from their homes at Christmas time - suck it up and do your job. At least my power is on and I have a warm place to sleep.

The one major criticism I have is communication. This will be raised during the debriefing but the one statement that constantly drove everyone up the wall was 'please check the website' (insert government or private industry provider).

THE POWER IS OFF YOU IDIOTS (not referring to anyone on ETS). THERE IS NO POWER FOR COMPUTERS, SMARTPHONES OR TELEVISIONS.

Radio is the only reliable source for the displaced. People did not know where to go. The were desperately trying to contact anyone and everyone. 911 was overwhelmed with the call volumes. When an event of this magnitude occurs information is the most valued commodity for the vulnerable. Many of the clients had pre-existing medical conditions and special needs (i.e. mental health related). Some were just looking for a hot meal and warm place to rest. Those served represented a wide cross section.

It might be a good idea in future to broadcast the relevant local information on all radio stations in proximity on the half hour. Barring that - with the advent and install of the smart hydro (electrical) meter the utilities can determine the effected areas. Dispatch resources to inform people (leaflets) informing them where to go.

Sorry, just needed to vent. A safe and happy new year to all.