read Dealing with Difficult People by Brinkman and Kirschner
I was checking Amazon to order the book , then stumbled on a review that says the book "borrows" a lot of material from another earlier book :
Coping with Difficult People , by Robert Bramson
Check out the first review :
http://www.amazon.com/gp/product/0071785...rd_i=007146333XI am thinking to ordwer both books , as well as another one about "TOXIC coworkers". LOL. I like that description. LOL