That's a good point, Denis, but legally or in terms of the wording of the actual company policy, I don't know if there is a clear distinction between the two.

This incident took place in California and I was looking at the California "Good Samartian" law and it mentions "medical care" but not "first aid". I agree with what you're saying, but I don't know if this commonsense distinction is clearly spelled out.

The company is now saying that the caller misunderstood the company policy, but the wording of the policy is probably just as vague about any distinction between first aid and "medical care". Especially when the caller is a nurse and an employee of the victim's housing facility (although not employed as a nurse), I can see where there can be some confusion.