During the 7-minute, 16-second call, [the 911 dispatcher] Halvorson assured the nurse that Glenwood couldn't be sued if anything went wrong with CPR, saying the local emergency medical system "takes the liability for this call," the transcript states.

Later in the call, Halvorson asks, "Is there a gardener? Any staff, anyone who doesn't work for you? Anywhere? Can we flag someone down in the street and get them to help this lady? Can we flag a stranger down? I bet a stranger would help her."

Halvorson is an experienced dispatcher and has worked for the county center for at least a decade, Kern County Fire Department Deputy Chief Michael Miller said.
She followed procedures until she ran out of options when the caller refused to perform CPR or identify anyone else who could, Miller said.