A lot of states have the PSAP equipment. During 96-97 I lived in my truck installing said equipment in most of OH, IL, some WV, TN and maybe more but the state lines all seemd blur together back then <img src="images/graemlins/smile.gif" alt="" />. Some states would get the basic ANI/ALI and map, others got the vehicle status monitors, in car PC's tracking of police cars by GPS, etc. It was with that job that I learned that the people answering the 911 calls are just like anyone else, i.e. most do their jobs, some don't, some make mistakes, public abuse of the service, etc. After seeing what could go wrong on a call I started to prepare myself for anything in hopes that I wouldn't have to make those calls.