Thanks for sharing the story Alex!

I'm glad to hear that you emerged without any new scars or hospital stories. wink

Thanks for sharing the experience with Snow Peak customer service too. I keep a mental checklist of companies that operate like that & I try to send my business their way.
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"There is not a man of us who does not at times need a helping hand to be stretched out to him, and then shame upon him who will not stretch out the helping hand to his brother." -Theodore Roosevelt