Quite a few of the crew are there for passenger comfort. The bridge crew is there to drive the ship and not hit things.
Well, they succeeded, right? Didn't hit the people trying to signal.

But, we don't necessarily know the circumstances - perhaps they had some sort of VIP or other issue going on that would distract them. Ideally, you're right - bridge should keep their 'eyes on the road' so to speak. But really, given how much water there is and how boring that horizon has to get, I can't imagine someone has eyes outboard every second of the day.