my guess would be that the bridge crew probably has orders not to engage in risky operations with a large ship like that unless there is immediate threat of loss of life. but I can't imagine they would not notify someone else who is in a much better position to actually come and help.

it can take a long time (like hours) for a ship that big just to come about and get in a position to drop a boat in the water to even start a rescue operation. and that assumes they have anyone on board capable of doing so.

it seems unlikely to me that there are any boats a ship like that can easily dispatch and retrieve in the open water.

another "news" report that leaves a lot of things open.