The folks that run these types of businesses operate on the dark side. Some are worse than others but on the whole will cynically attempt to manipulate everyones psychology to make a buck. Thats my personal opinion I'm afraid.

Sorry If you think that I've read to much into what you said, sometimes written communication isn't as complete as a personal face to face or voice interaction. This is why sometimes we all have be careful about what is said using the written word. If I overstepped the mark with the previous reply then I apologise.