From their reputation, I am sure that they are honest and want to please...

With that being said, their handle on being a web-based business leaves a LOT to be desired. I was on their e-mail mailing list. Over a period of two or three months, I got a "test" message or two. They also sent an e-mail out where you could see the names of EVERY RECIPENT as a part of the header. If I were a spammer, I could have had at least 50 e-mail of people interested in survival gear. That is a serious privacy concern.

Maybe they just need to hire a new webmaster. A likely scenario is that something was back-ordered due to the holidays.

Did you ever call to cancel the order?