From an excerpt I just read:

After receiving an alarming call from his daughter attending a summer camp on Utoeya, Geir Johnsen rang police but said he was met with a wall of incredulity.

"What happened is that I was absolutely not believed when I explained what my daughter on Utoeya had told me. I was told if that was the case, the children had only to call the police themselves. Even when I begged them to take me seriously," he told local newspaper Fremover.

After two or three minutes of "frustrating" conversation, "I think I said something like, 'you really aren't being much help, you old [censored]' and she told me not to call her a [censored]," Johnsen said.

Read more: http://www.montrealgazette.com/news/worl...l#ixzz1TJW3vjeo

Lessons?

*Teach your kids to use 911 properly
*Try to work with the authorities. Insuliting someone isn't going to help.