Take this as an absolute:
If it has not happened to you then you will never understand what and why, or even with the best will in the world, be able to really help. Yes, you can blunt the physical harm but the mental is beyond your powers.
I am not fully convinced that this is an absolute. From my observation a person who went through one type of trauma can be a help to a person who has went through another type of trauma.
Jeanette Isabelle
_________________________
I'm not sure whose twisted idea it was to put hundreds of adolescents in underfunded schools run by people whose dreams were crushed years ago, but I admire the sadism. -- Wednesday Adams, Wednesday