@Dagny,
I have now sent mails to both bestglide as well as essentialgear about this.

Small, high quality gadgets are a favourite of mine and I was really looking forward to test one of these and eventually include it in my mini-kit.




Update:
I got a prompt reply from Carrie Purcell, Customer Service Specialist at eGear/Essential Gear, Inc. and she said:

"Since all our products are covered by a 100% guarantee, we will gladly send a new replacement PICO to you."

Thank you Carrie !