Many 911 systems include tracking previous calls (number and nature) to a particular residence, as well as any pertinent information regarding alerted medical conditions i.e. LVAD-left ventricular assist device or safety related issues i.e. domestic disturbances. This information (depending upon local protocol) may be included in the station printout providing responders some information on possible concerns/issues for that address. The responder should use the information as a “heads up” nothing more, nothing less.

Deciding that this incident of abdominal pain is just like the previous 10 calls to the address is asking for trouble. Assuming the “frequent flyer” is just requesting an ambulance so they can get to the hospital for a fix or “free” medical care is going to get you in trouble, if not this call, the next. As noted, it is easy to become jaded and discount the potential real emergency of the frequent flyer, but you really need to rule out a true emergency before assuming it is the same old thing with a particular patient.

Pete