they need a dispatcher and triage system. For example:
"SPOT dispatch, what's your problem?"
-"I fell down a cliff and broke my femur (aaah! owww! aah!! in the background"
"OK, we'll contact SAR. It'll take them about 10 hours to reach your site."
versus
"SPOT dispatch, what's your problem?"
-"I ran out of beer..I mean, water! The bugs are too buggy! My cell phone is out of reception!"
"OK, we'll contact SAR. It'll take them about 10 hours to reach your site. There will be a $10,000 charge to recoup losses."
-"Uh.... I can walk out in 4 hours. Never mind."
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