My mom recently sent me the annual BDay package. A Snow Peak Trek Starter Kit that I have had my eye on for some time and priced through a .COM . Everything was great with the Titanium Trek 700 & Spork, however once I got to checking the kit out further I found that i had been shipped a Giga 100, not a Giga 100A (A=Automatic Ignition). I called said .COM and they informed me since the kit comes direct from the manufacturer to them that they were not involved and basically that it was between me and Snow Peak. So I found SP's # easy enough, they dont make you dig for it.. I called and the person I spoke to was more than understanding while listening to my situation. After my whole story about my kit not having the auto ignite he asked for my order #, I explained the part about said .COM and that the order was not through Snow Peak directly to him. No problem he said (heard that bf, we'll see what results we get), discussed which model stove I got, after a brief talk he informed me he would be sending me the auto ignitor free of charge.

Great.... Why should I have to mod it myself and go to extra work for the .COMs mistake.. but the manufacturer was willing to work with me and so me with them. The package came within 2 days. Simple instructions, 1 screw out, 1 screw in (no giggling Blast), presto, now I have the Giga 100A that I origionaly ordered.

My ? is this...what other companies have all of you went through that have great service? And if you have a moment, tell us the story about what happened and why you would go back to them in the future.


No COI or befits from snowpeak..etc...