I talked to them a few minutes ago. The guy I spoke to said he's seen a lot of axis lock knives come in in all kinds of messed up condition, but hasn't seen one need new omega springs that fast before. He said lock problems are pretty rare overall, and recurring problems haven't been an issue before, and I believe him. I know that some folks who are much rougher on their knives have had no problems. Definitely an unusual case.

So, they're aware of the situation and I'll leave it up to them to decide if they want to replace it or not. They are picking up shipping both ways this time, which was very nice of them.

edit: I forgot to add, the guy said most of the components in the locks are the same between the less expensive and the more expensive knives. So, my Mini Griptilian should have the same springs as his Kulgera.