Without going into details I paid for a system restore and data backup at a large store with big yellow tags. The brillant young mind that did the work chose to do the system restore before the backup. Needless to say I am not paying for the data recovery. I have expressed my extreme displeasure with the dept manager, the store manager and the corporate office as well about the length of time it has taken. it is now 41 days and still no pc back. belive me, compensation is being discussed.