I'll add The Sportsman's Guide to the list. I ordered a EZ-up screen house from them for a camping trip last month. Being somewhat of an idiot I didn't bother to check it out before leaving home. When we got to camp I discovered all the plastic feet were broken, one leg was beginning to split, and some of the velco straps on the canopy were sewn on the wrong side. We used it anyway out of necessity and when a storm blew in the canopy tore because of the improper velcro.

When we got back I called TSG and asked about replacing the feet (I have a spare canopy from a previous model). The customer service lady tracked down the part number for the feet and arranged for me to get new ones. Then she asked my overall opinion of the item. I told her about all the problems with it and added I didn't bring them up originally since I already used the item out in the wilds. She bumped me to her boss, he listened to my story and immediately authorized my returning for full refund plus they paid the UPS shipping charges!

-Blast