Very seldom these days do I find anything good to say about companies and their customer service, I have found more and more that most companies act like they are doing you a favor buy selling you their products and services. Anyway about 5 or 6 years ago I purchased an Inova 24/7 led light after a couple years of hard service the case split in the battery compartment area. As I do quite often with failed equipment I just tossed it in a box with the plan to send it back. I came across it a couple weeks ago and decided I would see if Inova would do anything about it. I went to their website and got the number to customer service and gave them a call. I told the very friendly woman that and answered the call that the case had split and she simply said your covered just send it to us.
She did not say send money for shipping or anything just send the light and my address.
I mailed it back and in about a week I got a new light and a new battery in the mail.

No questions No hassles No charge you just don't see that much these days.
I when down to target yesterday and got another one of their lights.

Jim