I had a broken Charge (broken flat head) and SuperTool (broken plier jaw) that needed servicing. I sent it in about week and a half ago and got it back already. They replaced most of the tools in the handles, cleaned it up and sharpened all the blades. So cool of them since I was half expecting my tools to be gone for a good month or so and that they will just fix a problem without doing anything else. For that reason I lived with a broken flat head on my charge for a long time. But I was wrong... Handles on both tools still have battle scars but everything else is either new or cleaned/restored. Thumbs up Leatherman.