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#173035 - 05/10/09 02:54 AM Re: This is service [Re: EdD270]
stormadvisor Journeyman Registered: 03/14/05 Posts: 87 Loc: Ohio	Originally Posted By: EdD270 I'm not sure if this is a compass thread or a kudos to good service thread. Don't want to hijack it. But, I have an old, original gerber multi-plier that over the years became loose, the spring don't snap, and finally the can opener broke. I sent it to Gerber, seeking repair of the can opener. They sent me a nice letter with my multi-plier saying they no longer make that model and could not repair it. They also sent me a brand new latest design locking multi-plier! I'm impressed. I had an original Gerber multi-plier as well. Mine wouldn't open because the allen screws fell out. I emailed them and they said to send it to them for repair. Instead of repair I was given a new Gerber multi-plier! I am happy with the service, and am not complaining, but I liked my old one better. _________________________ Stormadvisor Can't change the weather. Might as well enjoy it.
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