I'm not sure if this is a compass thread or a kudos to good service thread. Don't want to hijack it.
But, I have an old, original gerber multi-plier that over the years became loose, the spring don't snap, and finally the can opener broke. I sent it to Gerber, seeking repair of the can opener.
They sent me a nice letter with my multi-plier saying they no longer make that model and could not repair it. They also sent me a brand new latest design locking multi-plier! I'm impressed.