I recently paid over $100 for a Ritter RSK1 and it has a huge amount of blade play from side to side. I want a refund with return of the crappy item.
I have tried every link on this site I can find none that seem to work. How do I get a refund for an inferior product?
David,
I am somewhat confused by your posts in this thread and the other threads over in
Blade Forums and
Knife Forums, considering your
earlier compliments about the RSK Mk1 in a thread on Knife Forums where you said, among other compliments, "I own the full sized Ritter SK1 (sic) and it is an impressive knife."
In any case, to set the record straight, neither I nor ETS sell the knives. I am simply the designer and ETS Foundation simply receives a royalty that helps support the ETS Website and the work of the Foundation. Mind you, every page on ETS has a link to my ETS email address and I am pretty sure the links are working as nobody else seems to be having any difficulty contacting me about your posts. These knives are sold by Aeromedix.com, the exclusive retailer of the RSK Mk1 and the company from whom you purchased the knife (assuming you bought it new).
As such, any request for a refund must be made to Aeromedix.com. You can contact Aeromedix.com customer service via their Returns page:
www.aeromedix.com/info-exec/display/returns/ .
Aeromedix.com has a 30-day no-questions-asked return policy, one of the very best in the business. That is one of the reasons that they are my exclusive retailer, their excellent customer is simply the best. So, whether your knife is defective, or you've simply decided it isn't right for you, they will take it back.
All you need to do is click on the
Customer Service Returns link which is on every page of the Aeromedix.com site or call their toll-free number: 888-362-7123. Admittedly, you might get the answering service at 3:05 AM in the morning on a Saturday, which is apparently when you decided to initiate this unwarranted attack, and an email or the phone call might not be responded to until normal business hours, but they would certainly take care of you. Alternatively, the RSK Mk1 is backed by Benchmade's excellent Lifetime Warranty:
www.benchmade.com/about_knives/warranty.asp and they would be happy to fix the knife, assuming it is defective.
Of course, it may also be that you can simply adjust the pivot screw yourself if your RSK Mk1 has unacceptable blade play. One advantage of the superior RSK Mk1 (Griptilian) design is that with the bronze pivot washers and adjustable pivot, the tension can be adjusted to suit each owner's individual taste or needs. Some like it looser, some tighter. Plus, it allows for adjustment for wear that can occur over time and much use. All that takes is a readily available Torx driver.
I hope that this answers your concerns. Benchmade and Aeromedix.com stand behind my RSK Mk1 knives 100%.